Terms and Conditions of Sale
Please read these TERMS AND CONDITIONS OF SALE before purchasing any product/using any service from ROJU. All the Terms and Conditions of Sale are applicable to any purchases made on our WEBSITE, our ROJU: Jump rope and Fitness app, iOS and Android applications (“Apps”).
These Terms and Conditions of Sale may be updated at any time without notifications. Any major changes will be announced on the website. The user, you, is responsible for reading these Terms and Conditions every time you purchase any products/use any service from ROJU.
You must be of legal age, in your country, to make any purchases/use any service from ROJU. In Hong Kong, the legal age is 18. For other countries, please refer to your own government’s guidelines.
Any minor (in Hong Kong, 17 and below) who wishes to purchase a product/use a service from ROJU may only do so with the involvement of their parent/guardian.
Orders are subjected to availability. ROJU reserves the exclusive right to reject any order placed/usage of our services for any reason. ROJU also reserves the right to cancel any transaction without the liability for any damages and costs, unless otherwise stated in our contract/legal agreement, if:
- The product is out of stock
- Your billing/shipping information is provided wrongly
- Your order is suspicious (unusual, or susceptible to fraud)
- Your bank transfer payment (inclusive of bulk purchases) is not received within 7 days after the date of purchase
- You are unable to authorise your bank transfer payment
- We discovered that you are under the legal age and have made a purchase without the involvement of your parent/guardian
- We made a mistake in the listing of prices/shipping fees on our website
- We were unable to deliver the product to you due to circumstances outside of our control; i.e. suspension of shipping services due to COVID-19
Unless otherwise listed on this website, we do not accept any other payment methods.
For bulk buying, we only accept bank transfers. If bank transfer payment is not received within 7 days, the order will be automatically cancelled.
PRICES AND CURRENCY
Product prices may change from time to time, but it will not affect your final order. Shipping fees are calculated based on your location and how far it is from Hong Kong (where we are based).
Our website gives you the flexibility to change the currency to your local currency. All the currencies are calculated against USD.
ORDER PROCESSING AND SHIPPING
The general shipping time is 7-14 days. However, depending on your location, the shipping time may take longer.
*COVID-19: In the event of a pandemic, shipping services may be suspended to certain countries, or that delays are inevitable.
ROJU is not responsible for any delay or damages made to the product after we have handed your package to the shipping company.
The email you have submitted to us will be used to send you your order and shipping updates, in addition to marketing emails from us. You may, at any time, unsubscribe from our marketing mailing list.
CANCELLATION AND REFUND
As we process your order very fast, we are unable to allow for cancellations.
ROJU offers a 14-day time period for return orders, from the date of purchase if you wish to return your product. Returning products are limited to the conditions listed in our Return and Refund Policy.
The same Terms and Conditions of Sale apply to our e-shop for products and apparel as well as in-app subscriptions.
For more information about the app, please refer to our Terms and Conditions of Use.
Under no circumstances, is ROJU (including our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees) liable for any damages, claims and losses incurred by you or by any third party for injury or damages to any person or property (including without limitation, for any special, direct, indirect, incidental, consequential, compensatory, exemplary, punitive or any other damages of any nature) arising out of the use or misuse of our products, however caused, and under any theory of liability, including but not limited to any damages suffered as a result of product malfunction or breakage, any and all defects, latent or apparent, or problems or deficiencies in the design or condition of the product.
You agree to indemnify, defend and hold harmless ROJU (including our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees), from any claim or demand, made by any third-party due to or arising out of your breach of these Terms and Conditions.
These Terms and Conditions of Sale, as well as other policies on our website, shall be governed by and construed in accordance with the laws of the Hong Kong SAR. You irrevocably and unconditionally consent and submit to the exclusive jurisdiction of the Hong Kong SAR over any suit, action, or proceeding arising out of the Terms and Conditions.
The failure of ROJU to exercise or enforce any right or provision of these Terms and Conditions of Sale shall not constitute a waiver of such right or provision. All policies posted by us on this site governs your use of our products, superseding any prior agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions of Sale). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
If you have any questions about these Terms and Conditions, or believe that there is a mistake in these Terms and Conditions, please contact us at firstname.lastname@example.org.