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info@roju.app
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    FREQUENTLY ASKED QUESTIONS

    Check out our most frequently asked questions with just a click away. If you’re still unsure, DM us on Instagram @roju.app or email us at info@roju.app.

    If the shipping courier has a tracking service, you can request it from us. However, if the courier has no such service, we will not be able to provide you with an answer. 

    No. Unfortunately, we do not allow for cancellations or changes due to the fast speed at which we process your orders. We strongly advise you to double-check your order before placing it and making your transaction.

    Standard shipping, only. 

     

    We use a variety of couriers to ensure that the product can get to you fast enough.

    Currently, the shipping fee is calculated based on the product’s weight. Free shipping is only available for orders above USD150.

    Around 7 to 14 days. Depending on where you are in the world, it might take slightly longer. 

    *COVID-19: Due to the pandemic, shipping services to certain countries may be suspended, or delays are inevitable. 

    ROJU is not responsible for any delays in your shipment, we hope for your understanding. Please refer to the Terms And Conditions Of Sale for more information.

    We allow for customers to file a return order within 14 days, and for the package to be returned and processed within 30 days. Please refer to our Return and Refund Policy for more information.